9Malls.com reviews Dell’s customer service/phone support and demonstrates what you are likely to endure when calling them for support.  He gets through to a real person in about 2 and a half minutes.  I think one secret to getting through faster might be confusing the computer enough times in a row so it has to send you to a real person.  I have used that technique successfully with other companies, so you might try it with Dell, too!

Are you ready for a super sized review?  This review of the MacBook Pro by Kevin Lim weighs in at over 14 minutes.
Watch Peter and I walkthrough the features of the MacBook Pro with an Apple representative. Note that Apple only had prototype units for the expo. In this video, watch for:

- Real-time performance of various apps
- How the breakaway magnetic power plug works
- Overview of the Mac’s ports, including Expresscard 34 slot
- How the built-in iSight works
- How the Apple Remote is Mac-assignable